Design leadership for complex enterprise search and data discovery systems.
As the lead for this initiative, I transformed a legacy "Classic Search" model into a high-performance discovery tool. The focus was on eliminating systemic navigation debt and streamlining complex data filtering into a unified, single-screen experience.
In my capacity as Principal UX Designer, I was responsible for the strategic direction and execution of the search redesign.
Led competitive analysis against SharePoint and Google Search to define modern usability standards.
Conceptualized the "Single Screen" and Three-Panel Layout to resolve critical navigation debt.
| Criteria | Classic Experience | SharePoint | Google Search |
|---|---|---|---|
| Ease of Use | Low (Cluttered UI) | Moderate | High |
| Flexibility | Limited (Reset on Nav) | High | High |
| Navigation | Fragmented | Seamless | Seamless |
Eliminated page-hopping, preserving search configurations and user progress during data testing.
Redesigned filtering logic to support complex enterprise datasets without accidental exits.
Moving to a Three-Panel Layout solved core structural navigation debt rather than just aesthetic issues.
Defining business impact targets early ensured the team remained focused on high-ROI features.
Advanced search requires modular systems that handle large data growth without sacrificing usability.
Efficiency Gain
Faster task completion rates by streamlining configuration flows.
CSAT Lift
Improvement in Customer Satisfaction by eliminating UI clutter.
Support Queries
Significant decrease in support tickets for Search and Reports assistance.
Deep stakeholder, expert, and customer research that produced five behavioural personas and a Today-vs-Tomorrow vision to align the business.
Read the case study: User & Domain Analysis, ArcherDesigning a stock-trading website for one of India’s first discount brokers, turning 95% drop-off into sign-ups with research and a three-field form.
Read the case study: Product strategy for ZerodhaArcher’s dashboard redesigned with responsive layouts, cleaner UI, and smarter interactions, lifting NPS 40% and cutting time-to-insight 30%.
Read the case study: Transforming complexity into clarity
